Frequently asked questions
Here we have gathered some information about tickets, departures and arrivals, before and after the trip. If you do not find what you are looking for, then please ask us. You meet the customer hosts at the info points in HUB and at platform A12. They are also easily recognizable out and about in the terminal, with their red ties or scarves. The info points are staffed from 8AM-6PM Monday to Saturday and from 9AM-6PM on Sundays.
Where can I buy my bus ticket?
May I use my ticket again at a new departure?
Usually not, but check with the bus company you bought your ticket from.
Departures and arrivals
I am going to meet someone who is arriving by express bus. How far along has the bus come?
Norway bus express
Prior to the journey
Are there toilets on the buses?
On long-distance buses there are toilets on board.
How much luggage can I take on the trip?
This may vary. Please check with the relevant bus company.
Are animals allowed on board?
This you need to check out with the relevant bus company.
The bus is delayed. Can I get compensation?
You will have to contact the bus company you have traveled with.
After the journey
I forgot my luggage. What can I do?
Lost and found
Where do the buses drop off passengers?
This wil appear on our screens for arrival.
I’m going on by train. Where do I go?
There is a signposted walking route from Oslo bus terminal to Oslo S (Oslo central station). Walking distance is approximately 5 minutes.